SAP Knowledge Base Article - Public

2911898 - Add Employee Page blank in MPH

Symptom

  • Add Employee page is showing blank when trying to hire candidate in MPH.
  • Manage pending Hires page is not loading when clicking Hire.

Environment

Onboarding 1.0

Reproducing the Issue

  1. Login in SuccessFactors
  2. Go to Manage Pending Hires/Recruits
  3. Select Onboarding
  4. Next, click Hire button under candidate's name 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Result: Add New Employee does not load candidate's information.

Cause

Dependent checkbox is ticked for Emergency Contact fields

Resolution

  1. Login into SuccessFactos system
  2. Next, go to Admin Center > FieldMappingtoolforintegrationwithEmployeeCentral tool
  3. Then, go to Emergency Contact fields
  4. Untick Dependent checkbox under the affected field Ex. EmgContactName.
  5. Lastly, click Validate and Save button.

See Also

2848570 - Manage pending Hires page is not loading when click in hire - Onboarding 1.0

Keywords

Blank page, Manage Pending Hires, Recruits, Not Loading, add new employee page is blank, blank page when clicking hire, error invoke the method com.successfactors.hris.bean , KBA , LOD-SF-OBD-MPH , Manage Pending Hires , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions

Attachments

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