SAP Knowledge Base Article - Public

2911898 - Add Employee Page blank in MPH - Onbaording 1.0

Symptom

Add Employee page is showing blank when trying to hire candidate in MPH and not loading when clicking Hire.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Login in SuccessFactors
  2. Go to Manage Pending Hires/Recruits
  3. Select Onboarding
  4. Next, click Hire button under candidate's name 

Result: Add New Employee does not load candidate's information.

Cause

Dependent checkbox is ticked for Emergency Contact fields. 

Resolution

  1. Login into SuccessFactos system
  2. Next, go to Admin Center > FieldMappingtoolforintegrationwithEmployeeCentral tool
  3. Then, go to Emergency Contact fields
  4. Untick Dependent checkbox under the affected field Ex. EmgContactName.
  5. Lastly, click Validate and Save button.

See Also

2848570 - Manage pending Hires page is not loading when click in hire - Onboarding 1.0

Keywords

Blank page, Manage Pending Hires, Recruits, Not Loading, add new employee page is blank, blank page when clicking hire, error invoke the method com.successfactors.hris.bean , KBA , LOD-SF-OBD-MPH , Manage Pending Hires , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions

Attachments

Pasted image.png
Pasted image.png
Pasted image.png