Symptom
- Add Employee page is showing blank when trying to hire candidate in MPH.
- Manage pending Hires page is not loading when clicking Hire.
Environment
Onboarding 1.0
Reproducing the Issue
- Login in SuccessFactors
- Go to Manage Pending Hires/Recruits
- Select Onboarding
- Next, click Hire button under candidate's name
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Result: Add New Employee does not load candidate's information.
Cause
Dependent checkbox is ticked for Emergency Contact fields.
Resolution
- Login into SuccessFactos system
- Next, go to Admin Center > FieldMappingtoolforintegrationwithEmployeeCentral tool
- Then, go to Emergency Contact fields
- Untick Dependent checkbox under the affected field Ex. EmgContactName.
- Lastly, click Validate and Save button.
See Also
Keywords
Blank page, Manage Pending Hires, Recruits, Not Loading, add new employee page is blank, blank page when clicking hire, error invoke the method com.successfactors.hris.bean , KBA , LOD-SF-OBD-MPH , Manage Pending Hires , LOD-SF-OBD , Onboarding , Problem
Product
SAP SuccessFactors Onboarding all versions
Attachments
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SAP Knowledge Base Article - Public