PQR is a Global Location Number.
You see a process communication error in both Purchase order and purchase order acknowledgment.where you don't use Interactive form and the acknowledgment is sent by external system via communication arrangement
SAP Business ByDesign
Reproducing the Issue
- Go to Application user managemeent work center
- Go to Process communication error
- Choose Open errors with incident
- You will see entries with this error
- Select the entry and scroll down to see the error details
In Purchase order if you double click on company it opens up Org Unit Overview
Under External Business Identifiers, Global Location Number is PQRS, but in payload supplier is sending it as PQR ,where S is missing.
Because of wrong value sent by external system, system could not find recipient party and fails to create Purchase Order Confirmation or acknowledgment.
Contact the person who has created the communication arrangement related to Purchase order acknowledgement to correct the Global location number once they fix it.
Please create incident and give us permission to cancel the stuck messages in back end, once done,you will have to send Purchase acknowledgment again with the correct values.
Acknowledgement not received, Acknowledgement error , KBA , SRD-SRM-PRO , Purchase Requests and Orders , AP-POP-PO , Purchase Order , Problem