SAP Knowledge Base Article - Public

2912404 - Outlook Server Side Integration - Incorrect Profile assigned upon user activation.


You activate a user for Outlook Server Side Integration, however, upon opening the Outlook Add-in and clicking on "Create New", you see objects which are not assigned to the particular profile that is assigned to the Organization that this user belongs to.


SAP Cloud for Customer

Reproducing the Issue


If user has the same access rights as a key user, they will be provisioned automatically as a key user when they open the E-Mail Integration settings for the first time. During this auto-provision they will be assigned to Default Organization and the Default Profile. This is key user provisioning logic and it can't be changed.

Regular users are provisioned in a different way. During provisioning, they may be assigned to another Organization and Profile.


This is the standard provisioning behaviour.

See Also


Server Side Outlook provisioning, Key User, Default Profile, profile assignment, incorrect , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions