SAP Knowledge Base Article - Public

2912513 - Error ISA-013: Current Microsoft Exchange Account Doesn't Match With the User on Outlook Server Side Integration


While you are provisioning the users on Outlook Server Side Integration you receive the following error:

"ISA-013: Current Microsoft Exchange account doesn't match with the User"


SAP Cloud for Customer


This error message may occur, if user is trying to update Office365 Oauth refresh token for a different mailbox.


Please, ask the user to confirm their settings:

  1. Go to E-mail Integration Workcenter.
  2. Go to User Settings.
  3. Select Sync Settings.
  4. Click on Detailed settings.
  5. And select Change E-Mail Account or Server and logs on into user mailbox. 

If the steps are correct and the error message still persists, ask the user to provide detailed screenshots with the steps performed (or record a short video) and open an case to component LOD-CRM-GW-SCC.


ISA-013, Outlook, Server Side,  , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2002