2912865 - [Main KBA] Unable to access Story reports in SuccessFactors

As part of the Story report upgrade and enablement process (either self triggered via Upgrade Center or SAP triggered), SAP integrates SuccessFactors, IAS/IPS, and SAP Analytics Cloud tenants, applying standard configurations. However, if these standard settings in IAS/IPS have been changed, it may lead to incorrect configurations, and as a consequence some users might face difficulties accessing Story reports.

• Scenario 1: A blank or continuously loading screen (three-dots)
  
  
  
  
• Scenario 2: An error indicating your profile is not correctly configured “Your profile is not correctly configured for Story reports. This can be a user sync issue. Please contact your system administrator for further assistance.”
  
  
  
  
• Scenario 3: A message suggesting third-party cookies must be enabled in the browser
  
  

This KBA lists all possible causes and links to the documents where the standard configuration is explained.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors HCM Suite

After successfully upgrading to Story reports in SuccessFactors and completing all implementation steps (such as user synchronization and permission assignment),

1. Navigate to Report Center

2. Click New

3. Select Story

You may encounter either a blank or continuously loading screen, or an error message may be displayed.

Here are the most frequent configuration issues that lead to such symptoms:

• Browser settings blocking third-party cookies

• The Identity Authentication or Identity Provisioning Service (IAS/IPS) settings for SuccessFactors are not aligned with the standard configuration established during the enablement process

• User synchronization problems (missing Person GUID, IPS misconfigurations)

• Reverse Proxy or Forced Authentication enabled

• Inconsistent SAML configuration between systems

Start by using the Check Tool to verify all IAS settings: 3336576 - Check Tool to verify IAS settings for Stories - SAP for Me

After confirming that all checks have passed, proceed to create a Story and attempt to replicate the issue you encountered. Based on the outcome, follow the Scenario:

 

Scenario 1 A blank or continuously loading screen	Scenario 2 An error indicating your profile is not correctly configured	Scenario 3 A message suggesting third-party cookies must be enabled in the browser
This issue may arise due to several possible configuration mismatches. Please review the following scenarios for potential causes: Mismatch in Conditional Authentication Settings between IAS applications (SF & SAC) - 3039280 Inconsistent 'Custom Attribute' in IAS User Management compared to the 'Per Person UUID' in SuccessFactors - 3043455 Incorrect SuccessFactors login URL used post-CSD migration - 3438293 Incorrect Corporate IDP configuration in IAS Identity Providers - 3039315 Mismatch between IAS URL in SuccessFactors Provisioning and IAS Tenant Settings, impacting SSO to SAC - 3259188	This suggests that the affected user's profile has not been successfully synchronized with the SAC server. User accounts are synced to both IAS and SAC during the IPS sync process. If this synchronization fails for any reason, the account will not appear in the SAC tenant.   To troubleshoot, start by using the Check Tool to confirm whether the user is present in SAC server:  299447   If the user is not present, you would have to Sync the user to SAC server following this Help doc	This indicates that third-party cookies are currently disabled in the browser. You can find the necessary steps to enable them for Microsoft Edge and Google Chrome in the following KBA: 3039244 Parameter 'Subject name identifier' not set right in IAS > Applications > SF Analytics: 3039316 Inconsistent 'Custom Attribute' in IAS User Management compared to the 'Per Person UUID' in SuccessFactors - 3043455 Incorrect Corporate IDP configuration in IAS Identity Providers - 3039315 Mismatch between IAS URL in SuccessFactors Provisioning and IAS Tenant Settings, impacting SSO to SAC - 3259188

Note: 

• Story Reports are not compatible with Reverse Proxy configurations. To ensure proper functionality, Reverse Proxy must be disabled.
• Support Access is not available for partners logging in via Provisioning using secondary logon, as this method bypasses Identity Authentication (IAS). Partners should access Story Reports using their own login credentials. Full Support Access is only available to SAP’s internal support team, through a secure, authorized channel.

 

Assuming all primary configurations are correctly set, there may still be corner cases related to IAS settings that must remain in their default state to ensure proper behavior:

• Attributes in SAC should continue to be inherited

• Default NameID format in SAC must be set to Unspecified

• Apply function to Subject Name Identifier in SAC should be configured as None
  
  

Making changes to these default settings could lead to unexpected integration issues, so it's recommended to leave them unchanged.

 

If the issue continues after verifying the configurations mentioned above, please raise a ticket with the Support Team and include the following information:

• SuccessFactors Company ID

• Support User ID & Username of the affected individual

• IAS & IPS URLs (Once an Engineer is assigned, ensure that admin access is granted to the assigned Support Engineer)

SAP SuccessFactors Stories: Enablement Configurations

Default transformation for SCIM IPS Connector (Permission based user sync):

• SF Source - https://d.dam.sap.com/a/ELSSVfC/SAP%20SuccessFactors%20Source-SCIM%20with%20Group%20Domain.pdf?inline=true&rc=10&doi=SAP1031160
• SAC Target - https://d.dam.sap.com/a/r1FQNZf/SAP%20Analytics%20Cloud%20Target-SCIM%20with%20Group%20Domain.pdf?inline=true&rc=10&doi=SAP1031156

2954815 - Configuring IAS and IPS when two SuccessFactors instances are mapped to one IAS tenant

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SAP SuccessFactors HCM Suite 2511 ; SAP SuccessFactors Platform 2511