2912865 - [Master KBA] Unable to access Story reports in SuccessFactors

As part of the Story report upgrade and enablement process (either self triggered via Upgrade Center or SAP triggered), SAP integrates SuccessFactors, IAS/IPS, and SAP Analytics Cloud tenants, applying standard configurations. However, if these standard settings in IAS/IPS have been changed, it may lead to incorrect configurations, and as a consequence some users might face difficulties accessing Story reports.

• Scenario 1: A blank or continuously loading screen (three-dots)
  
  
  
  
• Scenario 2: An error indicating your profile is not correctly configured 
  
  
  
  
• Scenario 3: A message suggesting third-party cookies must be enabled in the browser
  
  

This KBA lists all possible causes and links to the documents where the standard configuration is explained.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors HCM Suite

• Analytics & Reporting (Ad Hoc, YouCalc, ORD)
  • Stories in People Analytics 

stories, story reports, people analytics, Blank loading screen, unable to access, three dots, loading, profile not configured, user not created in SAC, user missing in SAC, create story stuck, third-party cookies, third party cookies, enabled, browser settings   , KBA , LOD-SF-ANA-SAC , Stories in People Analytics , LOD-SF-ANA-SAC-ADM , SF Admin configurations (Security Center, Provisioning) , LOD-SF-ANA-SAC-IPS , IPS configurations and Sync Job , LOD-SF-ANA-SAC-IAS , IAS configurations , How To