SAP Knowledge Base Article - Public

2913018 - Inbound Only Email Channel Ticket Subject


You are setting up Email Channels on Cloud for Customer but did not find the Ticket Subject Pattern, for an Inbound Only channel.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Select the Service and Social view.
  3. Open the option E-Mail Addresses.
  4. Click on New.
  5. Select Inbound Only, under Channel Direction.
  6. Scroll down.
  7. The option Subject Pattern is not there.


For Inbound Only email channels, Subject Pattern is always [ Ticket: 123456 ] Subject.


This is the current expected system behavior.


Ticket ; Email ; E-mail ; Channel ; Subject ; 123456 - Subject ; [ Ticket: 123456 ] Subject ; Communication Channels ; E-Mail Addresses , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To


SAP Cloud for Customer core applications 2002