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SAP Knowledge Base Article - PreviewSymptom
You observe that an incoming e-mail was blocked with the message "The mail was blocked due policy violation containing unsupported html tags" in Ticket Interactions.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins 2020
Keywords
mail, blocked, html, tag, policy, violation, inbound, email, incoming, ticket, interaction , KBA , mail , tag , html , reject , blocked , bounce , violation , policy , incoming , ticket , html tags , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SC-EML , Email , LOD-CRM-SRP-INT , Ticket Interactions , How To
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