SAP Knowledge Base Article - Public

2913049 - Alert is not sent after the employee's termination


When configuring alerts to trigger after an employee's termination the e-mails are not sent


  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Configure an alert to trigger after an employee is terminated
  2. Terminate the employee
  3. Run the job EC Alerts and Notifications
  4. The alert is created
  5. When the Alert's effective date is reached no e-mail is sent 


Once the employee is inactive the system no longer recognizes the user and is not able to send the e-mail based in this subject.


This is expected behavior of the system since the subject employee is terminated. Currently there is no workaround for this behavior.

In case you have a business requirement for this you can open an enhancement request following the KBA 2090228


terminated employee, not receiving e-mail, does not trigger alert , KBA , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , Problem


SAP SuccessFactors HXM Core 1911