2913107 - Employee Central Implementation - Time Sheet FAQ

Employee Central Implementation - Time Sheet FAQ

Before raising a case with SAP Cloud Product Support, perform the following sanity checks on your configuration/data - bearing in mind most issues are configuration related:

• The feature is correctly enabled, as described in the related Implementation Handbook
  
• Correct permissions are granted to the administrator/end-user to be able to use the tool (as specified in the Implementation Handbook)
• Has the configuration changed recently?
• Was it working before the recent changes?
• Can the recent change be un-done so re-testing can be performed?
• Can the issue be reproduced for just 1 or multiple users?
• If the issue is reproducible for all it is still likely to be a permissions issue or wide scale configuration issue.
• If it seems to be related to 1 or a small user population - the next step is to check and verify the permissions are correctly granted.
• Is the data correct? (Ensure that any recent configuration changes you have made have not caused any data inconsistencies)
• Have you verified that, according to the related Implementation Handbook, the feature is configured according to Best Practices recommended in the handbook? 

Tips & Tricks

Below are some tips and tricks recommended by SAP Cloud Product Support, which you should consider first before opening a Support Incident:

FAQ Index

• Configuration and Data Issues
• Features Not Currently Supported or the Behavior is Expected
• Time Valuation Rules Examples
• Validation Rules Examples

Configuration and Data Issues

Time Sheet UI

• 2766953 - No Main Attendance Time type Is Assigned To Your Time Profile
• 2753608 - Time Sheet Error 'You cannot enter times here because this time period is outside of your user’s active employment'.
• 2760932 - Time Sheet Hours Display Not Updated When Absence Exists For Negative Recorders
• 2777591 - Time Collector Results Is Not Consistent Between Time Sheet UI And Time Off Workbench UI.
• 2790928 - Time Sheet Error : A Full Day Absence Exists For The Same Period As The Attendance
• 2797111 - Time Sheet UI Displays Incorrect Working Time Account Balance.
• 2811137 - Time Sheet UI Error: No Time Sheet Data Available For The Selected Period
• 2839635 - Error in Time Sheet UI: "If you want to use Time Sheet, please do not define custom fields in the Employee Time entity as Required"
• 2847098 - Not Able To Add An Absence While Amending Time Sheet
• 2859973 - Time Sheet UI Error : You Are Only Supposed To Record Your Absences
• 2883031 - Time Entry Collision Error In Time Sheet
• 2704701 - Time Sheet UI Shows As 'Modified' Instead Of 'Amendment To Be Approved' After Amendment
• 2680735 - Hours Are Not Getting Refreshed Time Sheet UI.
• 2866880 - Error While Requesting Time Off: You Cannot Request Leave Here Because Times Are Recorded In Time Sheet For The Same Period
• 2672517 - Application Error While Submitting Timesheet
• 2790556 - Application Error Occurs On Submit Of Time Sheet
• 2920451 - The displayed data might not be fully up-to-date because a recalculation is pending for the time sheet
• 2557921 - Custom Field Is Not Displaying In Time Sheet UI (Conditional Fields)

Time Sheet Import/Export

• 2672873 - Error When Deleting Timesheets via Import
• 2811283 - External Time Data Is Not Processed
• 2826581 - Employee Time Sheet Entry Export Returns With Empty Values For Some Fields

Time Sheet Workflow

• 2778044 - Time Sheets Are Auto Submitted And Workflow Triggered
• 2827485 - Time Sheet Pending Workflows Are Cancelled By System

Time Off in Lieu (TOiL)

• 2677461 Amount Is Posted To Time Off In Lieu Account Before The Workflow Approval

Mobile App

• 2761352 - Unable to Record Breaks on Mobile Application
• 2769115 - Time Sheet In Mobile App Displays Differently When The Calendar Is Changed Between Buddhist And Gregorian
• 2501598 - Time Type Groups Are Not Displayed On Time Sheet Mobile App

Time Sheet Object (Manage Data)

• 2676063 - Time Sheet Was Changed By v4admin
• 2725409 - Replaced By Field is Blank after Declining Amendments for Replacement Time Sheet
• 2836473 - Error On Editing Time Type Group
• 2865924 - You Cannot Change The Existing Entry In The "Enable Recalculation" Field Because Open Recalculations Exist
• 2756958 - How To Audit MDF Objects

Features Not Currently Supported or the Behavior is Expected

Some customer requirement  may end up saying "not currently supported by the system " or an "expected behavior".Here is the list of such kind of issues

Time Sheet UI

• 2726416 - Work Schedule Is Not Shown In Time Sheet UI
• 2754641 - The Total Field In Time Sheet UI Does Not Consider Absence/Leave.
• 2755104 - Time Sheet Is Split When User Is On Leave of Absence
• 2862981 - Time Sheet Can Be Resubmitted Without Any Change
• 2889304 - Submit Button Is Not Appearing In Time Sheet UI
• 2920303 - Breaks Defaulting For A Holiday In Time Sheet UI

Workflow

• 2814731 - For positive time recording the EVENT_REASON tag in email notification shows 'Correct Employee Time Sheet'
• 2852909 - Time Sheet Custom Field Values Does Not Appear In Workflow Approval Page
• 2474948 - Name Appears Twice On Decline Of Time Off Or Time Sheet Workflow

Recalculation

• 2677462 - Time Sheet Recalculation Is Triggering When Recalculation Is Not Active

Time Valuation Examples

• 2676875 - Time Sheet : Post Fixed Number Of Hours To TOiL Account
• 2847273 - Time Sheet Valuation : To Check If Overtime Is Recorded During Scheduled Working Time
• 2866216 - How To Configure Time Off In Lieu(TOIL) For Overtime Pay
• 2679530 - How To Post Accruals Based On Attendance?

Validation Rule Examples

• 2742204 - Time Sheet Validation Rule To Restrict One Allowance Entry Per Week
• 2789776 - Rule Function Has Allowances In Period()

When opening a support incident, please ensure the following information is attached to the incident

• Screenshot of the Error Message - also copy/paste the content of the error message to the incident if possible (for JAVA errors or error Ids)
• Timestamp - Copy/paste the text from the "Show version information" popup into the incident
• Is the issue replicatable for all users or just some/one?
• Screenshots of granted users Role-Based Permissions settings (if the issue is related to field/function visibility)
• Screenshots of Object configurations (if you report an issue with a particular Time Account Type for example - please include screenshots of the Object as well as related Business Rules)
• Please provide detailed steps to reproduce the issue you are encountering - preferably including screenshots - Please make sure that the screenshot is full screen (meaning to show complete web page view) - any example users you can provide will help greatly
• When creating an issue, please answer following questions (answer whichever are applicable, if a question doesn't apply in a scenario then answer "Not Applicable"):
• Did this issue start recently?
• Was the same feature or functionality working before a particular release/patch (when did this start occurring from)?
• Is the issue reproducible for other users? (Does it impact 1 or multiple users - if so please give some examples of users with different Time Accounts where the same issue is occurring)
• If the issue is realted to a Picklist or Object field, then please attach an export of the Picklist/Object data, as well as a screenshot

Extra Notes:

• Time Valuation Issues - Please include screenshots of the Time Recording Profile configurations, as well as related rules.
• UI/End User Errors - Please include screenshots of the error as well as copy/paste the error text into the incident. Make sure that you give more than 1 example if possible.

Handbooks:

Using Employee Central Time Sheet

Rule Scenarios for Time Off

Time Sheet, FAQ, Employee Central , KBA , LOD-SF-EC-TMS , Time Sheet , How To

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors HCM suite all versions