2913251 - How the Usage Statistics Report Works

Symptom

You would like to know how the Usage Statistics Report works

Environment

SAP Cloud for Customer

Reproducing the Issue

Go to Administration Work Center
Go to General Settings
Go to Usage and Response Time Statistics view
Select Usage Statistics and Open
Select a Date Range you require
See the Active and Inactive users result displayed

Resolution

You can track the System Usage by:

Usage by Date
Usage by Client and Device
Active/Inactive Users

The report considers a data source which maintains details of all users who have logged into the system. This data source is not directly exposed for external use.

Terminology explained:

Total Users = Total number of distinct users who at least logged into the system anytime from the day the system was commissioned.
Active Users = Total number of distinct users who have logged in the system during the selected time period
Inactive = Total Users - Active Users
Logged in Users Percentage = Active/Total User
Average Users = (Sum of distinct users logged into system each day during a certain interval / Total number of days in selected interval) and rounding to nearest integer.

Keywords

Usage Statistics Report, Usage Report, System Usage, Logged on Users, Inactive Users, Active Users, Users by Device, Users by Client, Users by Date. , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , AP-RC-MOB-UIF , Responsive UI , Product Enhancement

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions