2913760 - SUM hangs on screen "Process execution in progress"

Symptom

During the upgrade of a SAP NetWeaver system, the SUM UI hangs with the message "Process execution in progress" and SUM logs are not updated:

The SAP Host Agent sapstartsrv.log file shows the following error:

[Thr 140008373823232] *** ERROR => Permission denied: user <SID>adm has no permission for operation 020752A5173A1EDA9EE2A825F74ECFF1 [OperationPlu 326]

[Thr 140008373823232] *** WARNING => Invalid file 'runnings.commands/020752A5173A1EDA9EE2A825F74ECFF1_0_8794_9' [PersistentOp 343]

Environment

SAP NetWeaver 7.x

Product

SAP NetWeaver 2004 ; SAP NetWeaver 7.0 ; SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

stuck, hang , KBA , BC-UPG-SLC , Software Logistics Controller , BC-CCM-HAG , Host Agent , Problem

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