2913760 - SUM hangs on screen "Process execution in progress"

Symptom

Software Update Manager (SUM) UI hangs with the message "Process execution in progress" and SUM logs are not updated:

The SAP Host Agent sapstartsrv.log file shows the following error:

[Thr 140008373823232] *** ERROR => Permission denied: user <SID>adm has no permission for operation 020752A5173A1EDA9EE2A825F74ECFF1 [OperationPlu 326]

[Thr 140008373823232] *** WARNING => Invalid file 'runnings.commands/020752A5173A1EDA9EE2A825F74ECFF1_0_8794_9' [PersistentOp 343]

Environment

Software Update Manager (SUM) 1.X

Product

SAP NetWeaver 2004 ; SAP NetWeaver 7.0 ; SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

Process Execution in progress, Forbidden, not authorized, to process the operation, ExecuteOperation, sapstartsrv.log, Permission denied, user <sid>adm, no permission for operation, Failed to open, invalid file, runnings.commands, Software Update Manager, SUM, stuck, hang , KBA , BC-UPG-SLC , Software Logistics Controller , BC-UPG-TLS-TLA , Upgrade tools for ABAP , BC-CCM-HAG , Host Agent , Problem

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