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2913760 - SUM hangs on screen "Process execution in progress" or SUM UI error "Forbidden: The user <sid>adm is not authorized to process the operation ExecuteOperation"

Symptom

Software Update Manager (SUM) UI hangs with the message "Process execution in progress" and SUM logs are not updated:

KBA.jpg

                                           OR

The below error appears when trying to login to SUM with <sid>adm:
"Forbidden: The user <sid>adm is not authorized to process the operation ExecuteOperation"

The SAP Host Agent 'sapstartsrv.log' file shows the following error:

[Thr 140008373823232] *** ERROR => Permission denied: user <sid>adm has no permission for operation 020752A5173A1EDA9EE2A825F74ECFF1 [OperationPlu 326]
[Thr 140008373823232] *** WARNING => Invalid file 'runnings.commands/020752A5173A1EDA9EE2A825F74ECFF1_0_8794_9' [PersistentOp 343]

OR
[Thr 140661259515648] *** ERROR => Permission denied: user <sid>adm has no permission to retrieve the results of operation 000D3ADA9CEB1EECB28EA9E3869812A2 [OperationPlu 400]
[Thr 140661259515648] *** ERROR => Failed to open runnings.commands/000D3ADA9CEB1EECB28EA9E3869812A2_0_32190_: Permission denied [OsUtilux.cpp 3178]


adm is not authorized to process the operation ExecuteOperation""> Read more...

Environment

  • Software Update Manager (SUM) 1.X
  • Software Update Manager (SUM) 2.0

Product

SAP NetWeaver 2004 ; SAP NetWeaver 7.0 ; SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

Process Execution in progress, Forbidden, not authorized, to process the operation, ExecuteOperation, sapstartsrv.log, Permission denied, user <sid>adm, no permission for operation, Failed to open, invalid file, runnings.commands, Software Update Manager, SUM, stuck, hang , KBA , BC-UPG-SLC , Software Logistics Controller , BC-UPG-TLS-TLA , Upgrade tools for ABAP , BC-CCM-HAG , Host Agent , Problem

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