Symptom
Internal Candidates are receiving incorrect job alerts, but when the user runs the saved search to find the job the system displays the error "No jobs matched. Try widening your search."
Environment
SAP Success Factors Recruiting
Cause
This happens when the user has created a Job alert and has left the option "Send email only when new jobs are available" unchecked.
Resolution
Take the following steps to resolve the issue:
- Go to Admin Center.
- Saved Searches/Alerts.
- Edit the already created Job Alert.
- Check the option Send email only when new jobs are available.
See Also
2081237 - Job Alerts in Recruiting with RCM and RMK - Recruiting
Keywords
Success Factors, RCM, SF, job alerts, internal candidates, incorrect , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem
Product
SAP SuccessFactors Recruiting all versions