SAP Knowledge Base Article - Public

2914091 - How to pin Points of Engagement to an Engagement map


You want to pin your Points of engagement to an Engagement map store layout , but you are unable to see the store layout.


SAP Cloud for Customer

Reproducing the Issue

Let's assume you have an Engagement map with a store layout

  1. Go to Activity Planner Work Center
  2. Navigate to Engagement maps View
  3. Open the Engagement Map 123 (Where 123  is the Engagement map ID)
  4. Navigate to Points of Engagement tab

You notice that you are unable to view the store layout to pin the Points of Engagement.


The Store layout can be accessed only using the Maps view in the Points of Engagement tab.


The default view in the Points of Engagement tab will be a table view. You can select the Map view so that the store layout can be accessed. In the Store layout you can click on specific points to Pin your Points of Engagement.


Store layout, pin, points of engagement , map view , KBA , LOD-LE-PSP , Perfect Store , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions