2914721 - Not able to update/delete custom email template - Onboarding 2.0

Customer is not able to delete/update a custom email template in Admin Center > Email Services > Active Templates. The following error message appears: An error occurred when deleting an object.

SAP Successfactors Onboarding 2.0

1. Go to Admin Center > Email Services > Active Templates;
2. Try to edit an existing an existing custom email template.
3. The following error message appears: An error occurred when deleting an object

Currently, this is a limitation in the UI validation. UI validation either should not allow the use of "/" or "\" should include in the template name which allow to edit/delete. Onboarding engineering team is working to improve this validation in future releases.

As a workaround, please follow this procedure:

1. Go to Admin Center > Manage Data;
2. Search for Email Template;
3. There you'll be able to edit your email template. Also, after removing the character "/" or "\" you should be able to edit your email in Email services. 

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