SAP Knowledge Base Article - Preview

2914898 - Difference between CIC Chat / Expert Chat [VIDEO]

Symptom

  • When to raise CIC Chat
  • When to choose Expert Chat
  • What is the difference between CIC Chat and Expert Chat?


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Environment

  • SAP for Me 
  • Support Portal

Keywords

Customer Interaction Center, Customer Interaction Centre, Issues, Bugs, Errors, Real Time Support, Solution, Session, Technical, Non-Technical, Contact, Incident, Channel , KBA , XX-SER-SAPSMP-SUP , Support Applications , XX-SER-FORME , SAP for Me , How To

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