SAP Knowledge Base Article - Public

2915073 - "This Profile Information is Not Available" Error When Clicking on Portlet Link in the Performance Form - Performance Management


When clicking on a portlet link in a Performance Form, the error pop-up message "This Profile information is not available" displays and the portlet does not open.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Performance Management

Reproducing the Issue

  1. Open a Performance Form
  2. Navigate to the section containing the portlet link
  3. Click on the portlet link (hyperlink)

The error pop-up message "This profile information is not available" displays and the portlet does not open:

portlet error in form.png


The Block Id for the portlet has been changed in Configure People Profile.


If the portlet is moved to a different block position in Configure People Profile, this will impact the hyperlink to the portlet as configured in the Performance Form template.


Go to Admin Center > Configure People Profile and using the example of a trend block, move the position of the portlet to a different block position.

Original position shows that the Block Id is block18257

original position.png

In Manage Templates, configure the blocklink with the original Block Id:

blocklink in template.png


In Configure People Profile, move the position of the trend block to another block within the same section and click Save.

When you navigate away from the block and back to that same block again, you will see that the Block Id has changed.

New position shows that the Block Id is block18560

new position.png

In Manage Templates, the Block Id configured in the BLOCKLINK will NOT update - the change is not dynamic.

When using BLOCKLINKS in the Performance Form Template, it is not advisable to move that portlet to a different block position in Configure People Profile, as this will impact access to the portlet in Live forms.

See Also

Configure Portlet Links on PM forms


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SAP SuccessFactors Performance & Goals all versions