2915296 - Cancellation Reason is not listed while trying to Cancel Onboarding Process

Symptom

While Trying to Cancel the Process and there is no Cancellation Reason Listed from the drop down.
Cancellation Reason dropdown missing or empty during onboarding cancellation (no options available).
Unable to select a Cancellation Reason even when the dropdown is visible/enabled.
Incomplete or incorrect options: limited/inappropriate reasons or wrong event reason displayed, resulting in inaccurate reporting.
Configuration/setup gaps: cancellation/event reasons not created, associated, or mapped correctly for onboarding, leading to missing values.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

Go to Onboarding dashboard and open the activity.
Try to Cancel the Process and there is no Cancellation Reason Listed here.

Cause

After the 1H 2020 Release, it is mandatory to Configure No Show Event to get the Cancellation Reason.

Resolution

To provide the event reason that are associated with the No Show event, you must perform the following actions:

1) Configuring No-Show Event
Add a No-Show picklist value to the event for configuring the event reason for triggering the No-Show.

2) Configuring the Employee Status
Add a Report No-Show picklist to the employee-status for configuring the event reason for triggering the No-Show.

3) Configuring the Event Reason
Configure the event reason that is to be associated with the No Show event. All event reasons to be configured in Manage Organization, Pay and Job Structures.

NOTE: Ensure that the Translation is added to all the picklist values and event reason label.

You can find more details from guide.

Keywords

Cancel Onboarding, No Show Event reason, Cancellation Reason, dropdown, picklist, event, employee status, status, foundation object, manage organization, NS, RNS, Report No Show, No Show , KBA , LOD-SF-OBX-BPE , BPE Process Flow , Problem

Product

SAP SuccessFactors Onboarding all versions