Symptom
While Trying to Cancel the Process and there is no Cancellation Reason Listed from the drop down.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
Go to Onboarding dashboard and open the activity. Try to Cancel the Process and there is no Cancellation Reason Listed here.
Cause
After the 1H 2020 Release, it is mandatory to Configure No Show Event to get the Cancellation Reason.
Resolution
To provide the event reason that are associated with the No Show event, you must perform the following actions:
1) Configuring No-Show Event
Add a No-Show picklist value to the event for configuring the event reason for triggering the No-Show.
Add a No-Show picklist value to the event for configuring the event reason for triggering the No-Show.
2) Configuring the Employee Status
Add a Report No-Show picklist to the employee-status for configuring the event reason for triggering the No-Show.
3) Configuring the Event Reason
Configure the event reason that is to be associated with the No Show event.
You can find more details from guide.
Keywords
Cancel Onboarding, No Show Event reason, Cancellation Reason , KBA , LOD-SF-OBX-BPE , BPE Process Flow , Problem
Product
SAP SuccessFactors Onboarding all versions