SAP Knowledge Base Article - Public

2915473 - How email bounce scenario works in Cloud for Customer (C4C)


How email bounce scenario works in Cloud for Customer (C4C)


SAP Cloud for Customer


  1. When an email is sent to a wrong or non-existing email address, the email is bounced immediately.
  2. When an email cannot be sent to the recipient because the recipient mail server is not reachable or is giving a 4XX error, our mail infrastructure configuration does attempt to send the mail every one hour for a maximum of 3 days(72 hours) or 100 retry attempts, after which a hard bounce mail will be sent if the email still cannot be relayed to the recipient address.


Bounce, email, ticket, sales quote, sales order , KBA , LOD-CRM-SC-EML , Email , LOD-CRM-ACT , Activities , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions