SAP Knowledge Base Article - Preview

2915662 - Unable to "Sign In" to the ECF CommunicationPanel

Symptom

  • Unable to "Sign In" to the ECF CommunicationPanel using Chrome, but also in other supported browsers (Google Chrome, Firefox, Opera)
  • UI stays trying to load...
  • Error in connecting to server
  • Failed to load resource: the server responded with a status of 404 ()
  • In Console appears one or several messages like the following ones:
  •     Failed to load resource: the server responded with a status of 404 ()
  •     "ECFSRealTimeClient.js?eval:1 Uncaught Error: ECFSRealTimeClient: 'config.cctrUrl' is 'undefined' or 'null'"
  •     4430/ecf/latest/component-preload.js:1
  • Issue does not happen with  ecfliveactivity, dporeport, etc... 


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, signin, Sign in, Error in connecting to server , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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