Symptom
Candidate status under Onboarding Dashboard shows either OFFTRACK or ONTRACK
Environment
SAP SUCCESSFACTORS ONBOARDING 2.0
Reproducing the Issue
Complete manadatory task for the onboardee and notice that the status is either OFF TRACK or ON TRACK
Cause
Status becomes ON TRACK when candidate start date is future dated,only mandary tasks are completed and optional tasks are not completed.
Status becomes OFF TRACK when candidate start date is passed ,but only manadatory tasks are completed and optional tasks are not fully completed.
Resolution
Complete both optional and non optional tasks to see the status COMPLETED
Keywords
KBA , LOD-SF-OBX , Onboarding 2.0 , Problem
Product
SAP SuccessFactors HXM Core 1911