SAP Knowledge Base Article - Public

2915851 - Onboarding status is still ON TRACK/OFF TRACK

Symptom

Candidate status under Onboarding Dashboard shows either OFFTRACK or ONTRACK

Environment

SAP SUCCESSFACTORS ONBOARDING 2.0

Reproducing the Issue

Complete manadatory task for the onboardee and notice that the status is either OFF TRACK or ON TRACK

Cause

Status becomes ON TRACK when candidate  start date is future dated,only mandary tasks are completed and optional tasks are not completed.

Status becomes OFF TRACK when candidate start date is passed ,but only manadatory tasks are completed and optional tasks are not fully completed.

Resolution

Complete both optional and non optional tasks to see the status COMPLETED

Keywords

KBA , LOD-SF-OBX , Onboarding 2.0 , Problem

Product

SAP SuccessFactors HXM Core 1911