Symptom
You are trying to use the "Replace Product" functionality, but find the button grayed out in the Sales Orders
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Sales Order work center.
- Go to the Sales Order view.
- Search for XYZ. (XYZ refers to the Sales Order ID)
- Click on Edit and View All.
- Navigate to the Items tab.
Replace Product Button is Grayed out for a Line Item.
Cause
Replace Product functionality is not provided, for line item types which are Project Based. For other item types, please find the status below:
Delivery Status | Replace Product Functionality |
Not Started | Available |
In Process | Grayed Out |
Finished | Grayed Out |
Resolution
Replace Product Button Functionality is available for all line item types except Project Based Item Types. The Replace Product button is grayed out for the Project based item Items. This is the current system behavior.
See Also
1725958 - How the Replace Product Functionality Works in the Sales Order
2694525 - Unable To Use Replace Product Functionality In Sales Orders
Keywords
"Sales Order", "Project","Replace Product" , KBA , sales order , project , replace product , AP-SLO , Sales Order Processing , Problem