SAP Knowledge Base Article - Preview

2916016 - How to change some Prompt Types for user template


Customer wants to include Prompt Types (for example On Hold Message) for certain user template



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, On hold, blind transfer, busy, Ext. agent, Ext. transfer failed, External transfer, In queue, Internal transfer, Offering, Prewelcome, Queue busy, Service closed, welcome , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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