SAP Knowledge Base Article - Public

2916308 - Delegates Not Able to Receive Workflow Related E-mail Notifications


Delegate set for an Employee is not able to receive workflow e-mail notifications.


SAP Cloud for Customer


The workflow setting related to determination of delegates as recipient needs to be selected.


  1. Go to Administrator work center
  2. Go to Workflow rule
  3. On top you have More
  4. Select workflow settings
  5. Here you need to select:"Determine the active delegates for an employee in the system, as a recipient in Workflow Rules".
  6. Save


Delegate, Workflow, E-mail notification, Workflow e-mail notifications. , KBA , LOD-CRM-WKF , Workflow , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions