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SAP Knowledge Base Article - PreviewSymptom
- Due to the current pandemic (COVID-19), many companies are forced to operate their call centers from home
- SAP Contact Center provides few options to help with that
- This document is intended to provide a high-level overview of the possible options:
- in most cases, customers can implement the features without any problems
- with more complex system landscapes, other customers may require some expertise from certified a SAP Contact Center consultant
Read more...
Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, remote work , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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