SAP Knowledge Base Article - Public

2916921 - Error when accessing the Launch Forms tool - fingerprint=8e54be8fc9a47e5bde0085b7fe7eb43b38af7848


An error message containing fingerprint=8e54be8fc9a47e5bde0085b7fe7eb43b38af7848 appears when:

  • Accessing the Launch Forms tool from the Admin Center or Tool Search
  • Launching Performance Management, 360 Multi-Rater, or Compensation forms 


  • SAP SuccessFactors Performance and Goals
  • SAP SuccessFactors Compensation


This error is typically received when the standard element "division" missing from the data model.


  • The missing element will need to be added to the data model as in the example below.
  • Please reach out to your implementation partner or SAP SuccessFactors Professional Services to have the element added.

<standard-element id="division" max-length="128" required="false" matrix-filter="true">
<label xml:lang="en-US">Division</label>


PM, PMGM, MTR, Review, SF, SFSF, Comp, Launching, CMP, Success Factors , KBA , LOD-SF-PM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-MTR-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-CMP-ADM , Admin Tools, Settings, Permissions , Problem


SAP SuccessFactors Compensation all versions ; SAP SuccessFactors Performance & Goals all versions