SAP Knowledge Base Article - Public

2917352 - Random Registered Product is Getting Assigned to Lead Instead of Actual Registered Product


When the user tries to assign a Registered Product to a Lead based on Serial ID, system is assigning the first Registered Product of the Serial instead of the one mentioned in the payload

Note: There are more than one Installation Point for the given Serial ID

Sample Payload

OData entity: LeadInstalledObjectCollection









SAP Cloud for Customer

Reproducing the Issue

Step 1:

Pass the above payload through the existing tool

Step 2:

Open the Lead and check the Registered products view


If Serial ID is passed, then the Installation Point ID is ignored. So passing Serial ID only works for Unique Serial ID. If the Serial ID is not unique, only the Installation Point ID shall be sent.


Lead, Registered Products, Odata , KBA , LOD-CRM-INT-API , OData API (C4C Only) , LOD-CRM-LM , Lead Management , How To


SAP Cloud for Customer core applications 2002 ; SAP Cloud for Customer core applications 2005 ; SAP Cloud for Customer core applications 2008