Symptom
We have introduced new flag ‘CALLINGLOBAL’ for telephony option. We have to use either one of the option's from - NONE, CALLIN, CALLINGLOBAL and CALLBACK. You cannot use CALLIN and CALLBACK at the same time as these two are not supported at the same time.
Example to add to the configuration file to enable Global dial in numbers.
<telephony_option>CALLINGLOBAL</telephony_option>
Environment
SAP SuccessFactors Learning
Resolution
To enable the Global Dial in Numbers option for Webex in LMS:
- Navigate to LMS Admin.
- System Administration.
- Configuration.
- VLS Configuration.
- Find your Webex configuration.
- Add in the line - "<telephony_option>CALLINGLOBAL</telephony_option>".
- Save
We recommend testing in your test system to ensure everything is set up correctly.
See Also
2341420 - LMS VLS (Virtual Learning Session) Knowledge Support and Tips
Keywords
VLS, Virtual Learning Session, Webex, Scheduled Offering, Videoconference Learning, Instructor Videoconference, , KBA , LOD-SF-LMS-VLS , Virtual Learning System , Problem