2918254 - The Following Process Communication Error Occurs in a Sales Order: "Tax Region XX instead of YY is maintained for Tax Jurisdiction ABC"

The following Process Communication Error occurs in a Sales Order: "Tax Region XX instead of YY is maintained for Tax Jurisdiction ABC" (Where XX represents the current region for the jurisdiction, YY represents the correct region and ABC represents the Tax Jurisdiction Code).

SAP Business ByDesign

1. Go to the Sales Orders work center.
2. Select the Sales Orders view.
3. Open Sales Order XYZ (XYZ represents the ID of the Sales Order).
4. Navigate to the Document Flow.
5. A process communication error is displayed.
6. Click the red exclamation mark. 

The following error occurs:
" - Sales Order XYZ cannot process an update sent by a Customer Invoice
Once the service provider has solved the errors, the system closes the errors and restarts the processes automatically".

1. Go to the Application and User Management work center. 
2. Select the Process Communication Errors view.
3. Select the following option from the drop-down list: Open Errors with Cases.
4. Set the Filter in Receiving Document ID as XYZ.
5. Select Receiving Document Sales Order XYZ.

The following process communication error is displayed:

Tax Region XX instead of YY is maintained for Tax Jurisdiction ABC
Saving not possible due to status of document

An external tax provider has been configured.

There can be 2 causes of this error:

• The State/RegionCode of the Address is not maintained for one of the Sales Order's Involved Parties (such as Account, Ship-To...).
• The Postal Code/Zip Code and the State/Region Code maintained in the Address does not match. 

Once an external tax provided is configured, make sure that all the addresses within the system are correct, especially the postal and region codes (for example, State and Zip Code/Postal Code) should be in sync because the external tax provider validates all the addresses being sent to it.

In order to solve the issue, follow the below steps:

• Correct the Addresses in the Account Master Data and ensure that for all Addresses the State/Region Code and Postal Code/Zip Code are maintained and correct.
• Cancel the Sales Order XYZ and all follow up documents. Then create a new Sales Order (not a copy of Sales Order XYZ) with the correct data and complete the process.
• Once the Sales Order XYZ and all follow up documents were canceled create a case with reference to this issue and all details such as Sales Order ID and performed changes send the case to SAP.

The process communication message can be canceled.

This is also mentioned in the Blog: Vertex Configuration in SAP Business ByDesign

Postal Region Code Mismatch; Zip Code; State; Vertex; Avalara; External Tax Provider; Mismatch; Region Code , KBA , SRD-CRM-ORD , Orders & Contracts , AP-SLO-SO , Sales Order , Problem