SAP Knowledge Base Article - Public

2918363 - How to generate Intelligent service center event for position?


Release 2005 has feature to create Intelligent Service Center (ISC) event for position object. 


  • SAP Successfactors Employee Central
  • Intelligent Service Center (ISC)
  • Position Management


Please follow below configuration to enable the ISC for position management. 

  1. Go to the Admin Center and choose Position Management Settings.
  2. On the Integration tab, select Yes from the Raise Events drop-down.
  3. Save your changes.

System is configured to generate events.

Note: Currently, events are generated only when you create or update a position. There are no events generated if you delete a position or a position record.

You can find more detail on the same in Position management Guide


Position Management, Event, ISC, Intelligent Service center, Create position event, Update position event , KBA , LOD-SF-EC-POS , Position Management , LOD-SF-EC , Employee Central , LOD-SF-EC-ITS , Intelligent Services (EC Components Only) , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions