SAP Knowledge Base Article - Public

2918384 - SAP for Me Data Volume Management shows no data for Memory Disk usage, Memory Usage, SAP HANA Analysis

Symptom

  •  Case 1: HANA Memory Usage, HANA disk Usage & the tile Technical SAP HANA Analysis are showing "0" as a result as per screenshots below:

saphan2.png           tech2.png

  • Case 2: Accessing the DVM data searching by the relevent system ID in the SAP for Me, the following error occcurs :
    error45-38.png   

         error.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP for Me - Data Volume Management

Reproducing the Issue

  1.  Goto https://me.sap.com/dataoverview, no data is shown as "0" in HANA Memory Usage, HANA disk Usage & the tile Technical SAP HANA Analysis 
  2.  Goto https://me.sap.com/dataoverview, search by the system ID & the following error information is displayed:
    Error : Direct access failed
    The combination of system, client, and date cannot be found
    Redirecting to last used (or default) set

Cause

  • Case 1: The cause of the issue in the managed system, tcode DBACOCKPIT, the configured database user does not the sufficent privilage in the database
  • Case 2: The related DVM notes are not implemented completely

Resolution

  1. Case 1: The database user needs to have the role SAP_INTERNAL_HANA_SUPPORT granted, in order to call different HANA monitoring & system views. Please refer Predefined Database (Catalog) Roles
    Grant role as per this statement : GRANT SAP_INTERNAL_HANA_SUPPORT TO <USER_NAME>;
    Please refer to the following GRANT Statement (Access Control)
  2. Case 2 : In the Managed System run the report RTCCTOOL in SE38 with selection for DVM notes. Implement any related DVM notes

See Also

1969700 - SQL Statement Collection for SAP HANA -> Problem 258: insufficient privilege: Not authorized

Predefined Database (Catalog) Roles

GRANT Statement (Access Control)

2698930 - No Data is visible when using the DVM Cloud application - Authorisations

Keywords

DVM cloud, access, sapnet, rtcctool, client date, SAP_INTERNAL_HANA_SUPPORT, refresh, dvm, notes , KBA , SV-SMG-DVM , Data Volume Management , Problem

Product

SAP Business ByDesign all versions