2918987 - Using "Refresh Metadata" option in EPM add-in disconnects the session when logged in using SSO

Symptom

When using SSO (Web Authentication Protocol) in EPM connection and selecting the Refresh Metadata option the following error appears.

"There is a problem with the XML that was received from the network.
Encountered unexpected character "<"."

When logged on EPM add-in using SSO and "Refresh Metadata"(More menu) is used, this error appears.

The session has timedout. Please try to logon again.
Framework message: The remote server returned an error:(401) Unauthorized

Environment

SAP Business Planning and Consolidation, version for SAP NetWeaver 10.x
SAP Business Planning and Consolidation, version for the Microsoft 10.x
SAP Business Planning and Consolidation, version for SAP BW/4HANA
EPM Add-in all versions

Product

SAP Business Planning and Consolidation 10.0, version for Microsoft ; SAP Business Planning and Consolidation 10.0, version for SAP NetWeaver ; SAP Business Planning and Consolidation 10.1, version for Microsoft ; SAP Business Planning and Consolidation 10.1, version for SAP NetWeaver ; SAP Business Planning and Consolidation 11.0, version for SAP BW/4HANA ; SAP Business Planning and Consolidation 11.1, version for SAP BW/4HANA

Keywords

SSO, Single Sign On, , KBA , EPM-XLS , EPM Excel Client , EPM-BPC-NW , NetWeaver Version , EPM-BPC-MS , Microsoft Version , Product Enhancement

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