SAP Knowledge Base Article - Public

2919353 - Effort in the work package cannot be updated


The 'Effort' of the role in the work package cannot be reduced/updated successfully.
Symptom 1 : the changed effort returns to the original value.
Symptom 2 : the effort is only partially reduced.

Reproducing the Issue

  1. Go to "Team" tab in the app "plan customer project".
  2. Reduce the effort for a role. 
  3. Click "Recalculate" or "Save" button.
  4. Symptom 1 or 2 occurs.


Click "Distribute" button of the effort. There are planning efforts in the past. Due to this, the effort cannot be reduced as expect.
E.g. Total efforts is 4 hours and this was distributed to Jan. : 2H and Feb. : 2H .  The current period is Feb.  It is impossible to reduce the total effort from 4 hours to 1 hour because there are 2 hours in the past(Jan.). The effort will be adjusted to 2 hours.


  1. Re-distribute the efforts to the months in the future then save.
  2. Reduce the total efforts again.


plan customer project, work package, role, team, API, /cpd/SC_PROJ_ENGMT_CREATE_UPD_SRV, SC_PROJ_ENGMT_CREATE_UPD_SRV, effort, efforts, reduce, change, decrease, update, original, partially, recalculate , KBA , CA-CPD-SS , S/4HANA Public Cloud – Professional Service Projects , Problem


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