2919540 - Owner Field in Account Header Becomes Blank After Adding Sales Organization

• The Owner field in Account is cleared after entering the Sales Organization for the Employee Responsible in the Account Team facet.

• SAP Cloud for Customer

1. Go to the Customer work center.
2. Go to the Account work center view.
3. Click the New button to create a new Account.
4. In the field Owner, enter name XXX (where XXX is an existing Employee).
5. Save and open the Account.
6. XXX is available in the Owner field of the Account Header.
7. Navigate to the Account Team facet.
8. The Employee Responsible—the sales party role is maintained with XXX.
9. Add a value for the Sales Organization column against Employee Responsible-Sales party role.
10. RESULT: The Owner field in the Account Header becomes blank.

• The field with the label Owner in the Account header will show the Sales Area Independent Owner.
• Entering a value for Sales Organization makes Owner Sales Area dependent, and thus the original Owner is removed from the header field.

• This is an expected behavior of the system.

account, account owner, owner removed, owner, employee responsible , KBA , LOD-CRM-ACC , Account , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions