2919540 - Value for Owner Field In Account Header Disappears After Adding Sales Data

The Owner field in Accounts is cleared after entering the Sales Organization for the Employee Responsible in the Account Team facet.

SAP Cloud for Customer

1. Go to the Customers workcenter.
2. Go to the Accounts view.
3. Click New to create a new Account.
4. In the field Owner, enter name ABC (where ABC is an existing Employee).
5. Save and Open the Account.
6. ABC is available in the Owner field of the Account Header.
7. Navigate to the Account Team facet.
8. Here, you can see that Employee Responsible-Sales party role is maintained with ABC.
9. Add a value for the Sales Organization column against Employee Responsible-Sales party role.

RESULT: The Owner field in the Account Header Becomes blank.

The field with the label Owner in the Account header will show the Sales Area Independent Owner. Entering a value for Sales Organization make Owner Sales Area Dependent and thus the original Owner is removed from the header field.

This is the expected behaviour of the system.

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SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions