SAP Knowledge Base Article - Preview

2919585 - Cannot create an incident/case for a specific installation, system, product, or customer number within a CCC Group - SAP ONE Support Launchpad / SAP for Me

Symptom

System is missing or not visible while creating incident
Installation number is missing when creating incidents
Product is missing while creating support incident
System is missing from incident creation form
Cannot find system number
System ID is not in the system drop down list
Cannot create a support incident for product
System is not showing when creating an incident
System ID is no longer visible when creating an incident
System number is not showing up when reporting a support incident
Not able to create an incident for the appropriate system in Launchpad
Customer number in the CCC Group is not visible when creating an incident

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Environment

SAP for Me
SAP ONE Support Launchpad
APPLIES TO: On-premise installations
DOES NOT APPLY TO: Cloud installations

Keywords

KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , XX-SER-SAPSMP-SYS , System Data , Problem

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