SAP Knowledge Base Article - Preview

2919585 - Cannot create an incident/case for a specific installation, system, product, or customer number within a CCC Group - SAP ONE Support Launchpad / SAP for Me


  • System is missing or not visible while creating incident
  • Installation number is missing when creating incidents
  • Product is missing while creating support incident
  • System is missing from incident creation form
  • Cannot find system number
  • System ID is not in the system drop down list
  • Cannot create a support incident for product
  • System is not showing when creating an incident
  • System ID is no longer visible when creating an incident
  • System number is not showing up when reporting a support incident
  • Not able to create an incident for the appropriate system in Launchpad
  • Customer number in the CCC Group is not visible when creating an incident




KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , XX-SER-SAPSMP-SYS , System Data , Problem

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