SAP Knowledge Base Article - Preview

2919585 - Cannot create case for a specific installation, system, product, or customer number within a CCC Group - SAP for Me

Symptom

  • System is missing or not visible while creating case
  • Installation number is missing when creating case
  • Product is missing while creating support case
  • System is missing from case creation form
  • Cannot find system number
  • System ID is not in the system drop down list
  • Cannot create a support case for product
  • System is not showing when creating a case
  • System ID is no longer visible when creating a case
  • System number is not showing up when reporting a support case
  • Not able to create a case for the appropriate system
  • Customer number in the CCC Group is not visible when creating a case


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Environment

  • SAP for Me
  • Customer Support Case
  • APPLIES TO: On-premise installations
  • DOES NOT APPLY TO: Cloud installations

Keywords

KBA , XX-SER-FORME , SAP for Me , XX-SER-SAPSMP-SYS , System Data , Problem

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