Symptom
- Unable to launch Webi Rich Client or authentication options disappear on the login page after a few seconds (without login) when connecting via VPN
- Other Client tools such as Universe Design Tool, Information Design Tool, and Crystal Reports launch without errors
- Error "Account information not recognized: Could not reach CMS server:port. Specify the correct host and port and check for network issues" when trying to login to WRC after adding a new VPN
- Error logs on 4.2:
------------Error-------------
com.sap.webi.client.toolkit.exception.WIException: socket() failed: java.net.SocketException: Permission denied: connect
at com.sap.webi.client.toolkit.exception.WIExceptionFactory.create(WIExceptionFactory.java:18)
at com.sap.webi.client.toolkit.internal.usersession.UserSessionRCImpl.logon(UserSessionRCImpl.java:127)
at com.sap.webi.client.toolkit.SessionContext.logon(SessionContext.java:87)
at com.sap.webi.ui.context.managers.SessionsManager.loginAndGetSessionContext(SessionsManager.java:430)
<TRUNCATED<
Caused by: com.businessobjects.sdk.core.server.CommunicationException$UnexpectedServerException: socket() failed: java.net.SocketException: Permission denied: connect
<TRUNCATED>
Caused by: com.crystaldecisions.thirdparty.org.omg.CORBA.COMM_FAILURE: socket() failed: java.net.SocketException: Permission denied: connect minor code: 0x4f4f0005 completed: No
at com.crystaldecisions.thirdparty.com.ooc.OCI.IIOP.Connector_impl.connect(Connector_impl.java:176)
<TRUNCATED> - On 4.3 the logs are:
unable to get from the Framework the authentication plugins list
com.crystaldecisions.thirdparty.org.omg.CORBA.COMM_FAILURE: socket() failed: java.net.SocketException: Permission denied: connect (local port 60456 to address 0:0:0:0:0:0:0:0, remote port 60454 to address 192.168.1.x (null)) minor code: 0x4f4f0005 completed: No
at com.crystaldecisions.thirdparty.com.ooc.OCI.IIOP.Connector_impl.connect(Connector_impl.java:179)
at com.crystaldecisions.thirdparty.com.ooc.OB.GIOPClient.createTransport(GIOPClient.java:233)
<TRUNCATED>
at com.businessobjects.corba.generic.container.proxy.internal.inproc.InprocGenericContainerProxy.getSessionProxy(Unknown Source)
at com.businessobjects.cdz_inproc.client.CollocatedContainer.initAuthPluginInfos(CollocatedContainer.java:353)
at com.businessobjects.cdz_inproc.client.CollocatedContainer.getAuthPluginInfos(CollocatedContainer.java:336)
at com.sap.webi.raylight.RaylightServiceRichClient.getAuthenticationTypes(RaylightServiceRichClient.java:114)
Read more...
Environment
- SAP BusinessObjects Business Intelligence (BI) Platform 4.2 / 4.3
- Web Intelligence (WebI)
- Web Intelligence Rich Client (WRC)
Product
Keywords
webi, VPN, Cisco AnyConnect, webi rich client, WakeOnPattern, Account information not recognized, Could not reach CMS server:port, Specify the correct host and port and check for network issues, WRC, not connecting, IP address , KBA , BI-RA-WBI , Web Intelligence , BI-RA-WBI-FE , Front End/Client , Problem
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