SAP Knowledge Base Article - Public

2919672 - Cannot Associate Task with a Ticket which Only has External ID using Data Workbench

Symptom

When importing Tasks via Data Workbench, using the Task object, you cannot associate a ticket in relationship file "FieldDef_Task Follow Up and Related Items", because the tickets were created by data workbench, which do not have internal ID, they just have external ID.   In this file you can only enter the internal ticket ID field (BTD_ID), not the external ticket ID.

Environment

 SAP Cloud for Customer

Reproducing the Issue

  1. Go to Data Workbench work center >> Import 
  2. Select Individual Object, find and download the template "Task Follow Up and Related Items", then in the downloaded files, you can check the "FieldDef_Task Follow Up and Related Items.csv"

Resolution

We have added BTD External Key for task, this field would be available for customer with 2008 upgrade.

Keywords

Task, Ticket, Data Workbench , KBA , LOD-CRM-ACT , Activities , LOD-CRM-SRP-API , Ticket API & Odata , LOD-CRM-SRP , Service Request Processing , Product Enhancement

Product

SAP Cloud for Customer core applications 2002 ; SAP Cloud for Customer core applications 2005