SAP Knowledge Base Article - Public

2919672 - Cannot Associate Task with a Ticket which Only has External ID using Data Workbench


When importing Tasks via Data Workbench, using the Task object, you cannot associate a ticket in relationship file "FieldDef_Task Follow Up and Related Items", because the tickets were created by data workbench, which do not have internal ID, they just have external ID.   In this file you can only enter the internal ticket ID field (BTD_ID), not the external ticket ID.


 SAP Cloud for Customer

Reproducing the Issue

  1. Go to Data Workbench work center >> Import 
  2. Select Individual Object, find and download the template "Task Follow Up and Related Items", then in the downloaded files, you can check the "FieldDef_Task Follow Up and Related Items.csv"


We have added BTD External Key for task, this field would be available for customer with 2008 upgrade.


Task, Ticket, Data Workbench , KBA , LOD-CRM-ACT , Activities , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SRP-API , Ticket API & Odata , Product Enhancement


SAP Cloud for Customer core applications 2002 ; SAP Cloud for Customer core applications 2005