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SAP Knowledge Base Article - PreviewSymptom
When importing Tasks via Data Workbench, using the Task object, you cannot associate a ticket in relationship file "FieldDef_Task Follow Up and Related Items", because the tickets were created by data workbench, which do not have internal ID, they just have external ID. In this file you can only enter the internal ticket ID field (BTD_ID), not the external ticket ID.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2002 ; SAP Cloud for Customer core applications 2005
Keywords
Task, Ticket, Data Workbench , KBA , LOD-CRM-ACT , Activities , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SRP-API , Ticket API & Odata , Product Enhancement
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