SAP Knowledge Base Article - Public

2920960 - How To Reach The Expert Chat From A C4C System

Symptom

How to reach the Expert Chat from a C4C system.

Environment

SAP Cloud for Customer

Resolution

To reach the Expert-Chat from a C4C system:

  1. Click the user-icon at the top right of the UI.
  2. Select Help, at the bottom of the popup.
  3. In the Help section, scroll to the bottom.
  4. Click the Expert Chat link.

Chat KBA1.pngChatKBA2.png

See Also

Keywords

expert-chat, chat , KBA , LOD-CRM-OPP , Opportunity Management , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions