SAP Knowledge Base Article - Public

2921140 - A timestamp error is received when trying to access Onboarding - Onboarding 1.0


After copying a wizard for particular process (e.g International Onboarding), the error started occurring. As a result, Failed to load page error is also being received when accessing Features and Processes in the Onboarding backend tool (Superadmin).

ERROR MESSAGE (Front End): An error has occurred. Please return to the home page to continue accessing your account. If the error still appears, close the browser and re-start Onboarding. Error Time Stamp:YYYYMMDDHHMMSS.

When checking the error logs in the backend, below logs were found:

Unexpected error occurred. Error Code:YYYYMMDDHHMMSS. Exception of type 'System.Web.HttpUnhandledException' was thrown. --> Filters XML contains step [E_Password], mapping not found.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding 1.0 - All versions

Reproducing the Issue

    1. Login to Onboarding
    2. Enter account ID
    3. User name
    4. Password
    5. Timestamp error is received
  • Error received in Superadmin (Onboarding backend)

    1. Login to superadmin
    2. Select the Onboarding Account ID
    3. Go to Features/Processes
    4. Failed to load page error is received.


A line for E_Passsword_Mapping.xml is missing for the process that was just copied.


Need to add a line for E_Passsword_Mapping.xml to the affected process' panel wizard in XML their file.


Timestamp error in accessing onboarding, E_Password, E_Passsword_Mapping.xml, INC0041505 , KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , Problem


SAP SuccessFactors Onboarding