SAP Knowledge Base Article - Public

2921807 - @@notify e-mail notification not received

Symptom

  • The admin is sending a notify all (@@notify) however some users in the group are not receiving the e-mail notification
  • The user that did the post with @@notify on the feed of a Group wall did not receive an e-mail notification 

Environment

SAP Jam Collaboration

Reproducing the Issue

  1. Go to the group
  2. Send a feed update with @@notify or post on the feed of a Group wall with @@notify to send to all group member
  3. Some group members or the user that posted on the feed are not receiving the e-mail notification

Cause

  • The notify all on the group wall belong to "Group Status" in the feed settings
  • If the user chooses not to receive this kind of feed which means he DOES NOT want to be disturbed by these feed, we will not send any emails of the feed on group wall
  • The user that did the post with @@notify on the feed of a Group wall will not receive an e-mail notification. This is expected behavior.  

Resolution

In order to review and / or update the configuration, you can follow these steps:  

  1. Go to Account Settings
  2. Select Feed Settings
  3. Enable 'Group Status'

Keywords

@@notify, notification, group status, feed, feed settings, group wall , KBA , LOD-SF-JAM-NOT , Bell & Browser notifcations , How To

Product

SAP Jam Collaboration all versions