2921924 - Service Confirmation Creation From a Sales Order via Webservice

You expect to create the Service Confirmation from a Sales Order via webservice, however, the response comes as ID does not exist.

 SAP Business By Design

You use the service: manageserviceconfirmationin_v1 to create a Service Confirmation from a Sales Order via webservice.

You filled the tag as following:

<CreateWithReferenceToServiceOrder>true</CreateWithReferenceToServiceOrder>

<BaseServiceOrderID>YYYY</BaseServiceOrderID>

The response comes as following: Service Order ID YYYY does not exist.

YYYY: Represents the ID of the Document.

The webservice manageserviceconfirmationin_v1 only creates the Service Confirmation from a Service Order, and not from a Sales Order, hence the error faced.

This is the standard behavior. Currently, there's no webservice that takes Sales Order as the base reference to create a Service Confirmation. This is considered a new requirement.

It's necessary to add this idea in the Influence Platform.

Service Confirmation, Webservice, Sales Order, Reference , KBA , AP-SCO-SC , Service Confirmation , AP-SLO-SO , Sales Order , How To