Symptom
- Unable to upgrade reporting databases
- BCM_Reporting_server_install_db.txt log shows the following errors:
- Temporary directory used: E:\SAP\ContactCenter\logs\XX_ReportingDB\
- Checking SQL Server connection: SERVER=SERVERNAME\INSTANCE;DATABASE=master
- Microsoft SQL Server is not installed or not running or invalid database name/SQL account/password.
For more information, please refer to the Wicom CSS Installation guide.
- Installation logs show:
- TRC> ODBCConnection [02B6D950]: ODBC connection failed
- ERR> Failed to connect to database destination [SERVERNAME\INSTANCE - CUSTOMER_DSArea] using [Driver=SQL Server;Server=SERVERNAME\INSTANCE;Database=CUSTOMER_DSArea;Trusted_Connection=no;UID=<protected>;PWD=<protected>
Read more...
Environment
- SAP Contact Center 7.0.14
- Microsoft SQL Server 2014
- Windows Server 2016
Product
SAP Contact Center, on-premise edition 7.0
Keywords
Installation, reporting, FP15, , KBA , CRM-CCI , Contact Center Infrastructure , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.