Symptom
- Auto-triggered emails in Recruiting Management (RCM) default to a single company and are not separated by configured brands.
- The behavior occurs when multiple brands are configured in an RCM instance and automated emails are used.
- Users expecting brand-specific automated email customization observe that messages are not aligned to the selected brand.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Configure multiple brands in the Recruiting Management (RCM) instance.
- Set up auto-triggered emails in RCM.
- Observe that the emails are defaulted to one company and are not separated by the brands created in the instance.
Cause
Product design limitation: Auto-triggered emails default to one company and do not support brand-based separation.
Resolution
- This is expected product behavior: auto-triggered emails in RCM default to a single company and cannot be separated by brand.
- If you need brand-based automated emails, submit an enhancement request through the appropriate channels as described in the related guidance.
See Also
2856510 - Brand Field on Email offer letter - Recruiting Management
2230628 - Issue Reported is Expected Behavior – Enhancement Request
Keywords
brands, RCM, email notifications, company branding, email settings, enhancement request, auto emails, recruiting management, email templates, branding, email behavior, company settings, notifications, email customization, recruitment , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem
Product
SAP SuccessFactors Recruiting all versions
SAP Knowledge Base Article - Public