SAP Knowledge Base Article - Public

2922665 - Is it possible to add an admin email in bcc for tracking purpose in all SF notification emails?


Customer wants to add an admin email id in bcc in all the email notifications that are sent out from SuccessFactors for tracking purpose to help customers investigate when users complain about not receiving emails.


SAP SuccessFactors HXM Suite


  • There would be data security concerns around enabling such a feature wherein an email is set to be in bcc for all notifications sent out from the system to the users. This functionality is not available. 
  • There is also no functionality in the instance to track the emails sent out to users. If you need to get the log of any emails, please follow the steps documented in KBA 2819842 - Email Audit Log for Successfactors

See Also

2819842 - Email Audit Log for Successfactors

2087890 - Top Reasons Why Email Notifications are Not Sent or Received. Basic Troubleshooting


Email audit, email log, audit report, email, Email notification, report, trace, e-mail, bcc, email tracking, email not delivered.
, KBA , LOD-SF-PLT-NOT , Email Notifications , LOD-SF-PLT-AUDR , Request Audit Report (Not Change Audit) , Problem


SAP SuccessFactors HXM Core 1911