Symptom
You have a sales quote where the account (receiving address) and seller address are in different country/regions, with different languages. The Sales quote output is issued in the language of the Seller. In this scenario, when you issue the output, you notice that the country/region of the delivery address is in an unexpected language.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Sales workcenter
- Go to Sales Quote view
- Select Show All and find for XYZ (XYZ represents the ID of the quote)
- In the sales quote XYZ for example, say the seller country/region is France and the account is from United Kingdom
- Go to Actions and select Preview
Here you will see that the delivery Address is in english, but the country displays as Royaume-Uni
Cause
The receiving address has to comply with international postal regulations. These rules state, that the 'country/region' of the delivery address, needs to be in the language of the sender, so that the local postal service can clearly understand which country/region a document should be send to. The rest of the address has to be in the language of the receiver, so that the local postal service in the recipient country/region can read and process it further.
Resolution
This is the standard behavior of the system.
If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.
An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer
Keywords
Seller, Sales Quote, Language, Royaume-Uni, Sales Order , KBA , LOD-LE-CQP , Customer Quote Processing , LOD-LE-CQP-CO , Lean Sales Orders , Problem