Symptom
- Business requires the use of Network Address Translation (NAT) in your SAP Contact Center (CCtr) implementation
- This note references the guide on how NAT works in SAP Contact Center and provides configuration and troubleshooting examples
- This document is for SAP Contact Center system administrators who need to establish connectivity over NAT
- The described scenarios are valid in SAP Contact Center 7.0 except for the "User IP" and "Firewall IP" scenarios that require SAP Contact Center 7 SP6 Patch1 or later
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, SAP BCM Contact Center NAT Network Address Translation , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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