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SAP Knowledge Base Article - PreviewSymptom
When adapting the columns layout in the Routing Rules Decision Table, you notice that it is not possible to remove the fields Team, Role Code and Territory ID.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Column; Fields; Team; Role Code; Territory ID; Remove; Routing Rules; Ticket Routing Rules; Table; Locked; Padlock; Service; C4C; , KBA , LOD-CRM-SRP , Service Request Processing , How To
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