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SAP Knowledge Base Article - PreviewSymptom
SAP Product Support accepts one ticket per user per underlying issue or request
A case is considered as duplicate if:
- Multiple tickets from a single user about a single underlying issue or request on a single system has been raised
- Customer creates a duplicate SAP Support case in order to request an update or escalation on an existing case.
- Multiple chat sessions generated multiple cases for the same issue.
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Environment
SAP for Me
Keywords
Duplicate Incident , incident already created , more than one incident created for same topic ,duplicate, duplicate case, two cases, multiple cases , KBA , XX-SER , Service Messages , How To
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