Symptom
Comments in Facebook are integrated as a single Ticket in C4C(all comments are under the Social Interations facet).
Read more...
Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
Social Interations; Facebook; Comments; single ticket; social media channel; , KBA , LOD-CRM-SC-SM , Social Media , How To
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.