Symptom
User can change the Accounts even for completed Visits.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Visits work center.
- Open any Visit XYZ (XYZ denotes Visit ID)which is in completed status.
- Edit the Visit XYZ.
- Go to the Account field, you will be able to change the Account.
Cause
This is an expected behaviour , since the work list items are not executed.
Resolution
The Completed Visit should have all surveys, tasks in completed status.
Keywords
Completed Visit, Account change for Completed Visit. , KBA , LOD-CRM-ACT-VST , Visit Planning , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2002