2924024 - TinyMCE Automatic Wrapping of Text Not Working

You are using TinyMCE as email editor for Tickets and noticed that the automatic wrapping is not working for all cases.

SAP Cloud for Customer

1. Go to the Service work center.
2. Open the Tickets view.
3. Open Ticket ID 123 (123 represents the Ticket ID)
4. Go to the Interactions tab.
5. Click on New or Reply/Reply All.
6. Text is not wrapped. 

The automatic wrapping of text works only when there is no element with a fix width already present on the text. Some examples:

• Images on the email thread that have a width that is bigger than the editor.
• Text templates that use elements with fixed width, like tables.

In those cases the wrapping of the text will not take place as it might truncate the content, causing inconsistencies.

It is important to mention that there is no fixed width for the TinyMCE Editor. It varies depending on the resolution of the screen and screen size.

SAP Cloud for Customer Release Briefing Version 2005 - slide 227.

2005 ; tinymce ; kendo ; e-mail ; email ; editr ; interactions ; timeline ; horizontal bar ; scroll ; ticket ; service ; channel , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To